Apple Launches Replacement Program for Smart Battery Cases Designed for iPhone XS, XS Max, and XR
Apple today launched a battery case replacement program for Smart Battery Cases designed for the iPhone XS, XS Max, and iPhone XR.
According to Apple, some Smart Battery Cases can experience charging issues, including cases that will not charge or charge intermittently when plugged into power, or cases that will not charge an iPhone or charge it intermittently.
Affected Smart Battery Cases were manufactured between January 2019 and October 2019. Apple says that this is not a safety issue and Apple or an Apple Authorized Service Provider will replace eligible cases for free.
All Smart Battery Cases designed for iPhone XS, XS Max, and XR manufactured between the above dates are eligible for replacement. Apple says that no other iPhone Smart Battery Cases are a part of the program, which means no iPhone 11, 11 Pro, or 11 Pro Max battery cases will be replaced.
Apple says that customers with an impacted Smart Battery Case can find an Apple Authorized Service Provider or make an appointment at an Apple retail location to have their case replaced. Smart Battery Cases will be examined prior to service to verify that they are eligible for the program.
Affected cases will be disposed of in an environmentally friendly way and the program covers Smart Battery Cases for two years after the first retail sale of the unit.
Since the Smart Battery Cases launched in early 2019, there have been complaints over various failures and issues with charging. At one point in mid-2019, the Smart Battery Cases were unavailable for purchase and backordered for over a month, a stock issue that could have been related to ongoing charging problems.
- Apple Removes iCloud Activation Lock Status Tool From Website macOS High Sierra 10.13.2 Beta 4 Now Available Rumor: Apple Blocks Activation on iOS 9.0-9.3.5 Firmware Apple Still Signing iOS 11.3 Beta 5/6, Downgrade to It to Jailbreak Your iPhone iOS 10.3 Jailbreak / iOS 10.3.1 Jailbreak How to Download Apple’s Official iOS IPSW with One Simple Step? Apple Releases macOS Catalina With Find My, Screen Time, and No More iTunes Apple iPhone 7 Plus with Leaked Photos and iPhone 7's Packaging Box