Tutorials

If your iPhone, iPad or iPod won't Connect to 3uTools on Your PC, Try the Steps below.

2015-11-24 27348 Posted by 3uTools

Update 2( Aug, 09th 2018): 3uTools Frequently Prompts “Connection Timeout”?


If your iPhone, iPad or iPod won't connect to 3utools on your PC, try the steps below.


1. Update iTunes

Check that you have the latest version of iTunes installed on your computer.

2. Make sure your iOS device trusts your computer


If you connect your iPhone, iPad, or iPod touch to your computer and see "If you have not connected your iOS device to this computer before, unlock the device and tap Trust," make sure that your device trusts the computer.

3. Check the USB cable


Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.


4. Verify that Apple Mobile Device Support is installed


iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.


Windows 8

  • Move the cursor to the upper-right corner and click the magnifying glass.

  • Type Control Panel, and press Return.

  • Click "Uninstall a program."

  • Verify that Apple Mobile Device Support is visible in the list of currently installed programs.

  • If Apple Mobile Device Support isn't listed, remove iTunes, QuickTime, Apple Software Update, Apple Application Support, then reinstall iTunes.


Windows Vista and Windows 7

  • Click Start.

  • Choose Control Panel.

  • Click "Uninstall a program" (if you're using Windows Vista's Classic View of the Control Panel, click "Programs and Features").

  • Verify that Apple Mobile Device Support is visible in the list of currently installed programs.


5. Restart the Apple Mobile Device Service


You might see the following error when connecting your device: "This [device] cannot be used because the Apple Mobile Device Service is not started."


Follow these steps to restart AMDS.


6. Verify that the Apple Mobile Device USB Driver is installed


For Windows Vista and Windows 7, click the Start menu, right-click Computer, and choose Properties.

In the upper-left corner, click Device Manager. 


For Windows 8, move the cursor to the upper-right corner, click the magnifying glass, type devmgmt.msc, and press Return. The Device Manager window should open.

Click the plus (+) icon next to "Universal Serial Bus controllers" to expand this selection.


If your iPhone, iPad or iPod won't Connect to 3uTools on Your PC, Try the Steps below.


  • Locate the Apple Mobile Device USB Driver. If this entry is displayed without a down arrow, "!" or "?" symbols over it, then this driver is successfully installed.

    If your iPhone, iPad or iPod won't Connect to 3uTools on Your PC, Try the Steps below.


  •  If you see a different error code, manually update the Apple Mobile Device driver:


If your iPhone, iPad or iPod won't Connect to 3uTools on Your PC, Try the Steps below.


7. Restart


Turn off your computer and your iOS device or iPod, then turn them on again.


8. Check for third-party software conflicts


If you still need your third-party phone or cellular connectivity software that was removed, reinstall the software and test your device to ensure it still functions with iTunes. Contact the vendor of your phone connectivity software if the issue returns.



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